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SXSW Series: What Can We Learn From Mega Churches

I’ve been doing a lot of thinking about my SXSWi experience. My very favorite part was meeting, connecting and hanging out with people who matter a lot to me. We are separated by distance – and some of them I’d never even seen in real life. So walking around, sharing meals, going with “flow”, laughing and talking while in their company was a total charge. I wouldn’t trade that time for anything.

Interestingly, though, while all this great relationship building stuff was happening, I was also engaged in a  persistent and consistent back channel conversation with LOTS of different people over and over again. At this huge, career changing event, there seemed to be a great disconnect between the fact that people were there to meet and engage with like-minded people and the opportunities to actually DO that.

There are twelve THOUSAND people at sxswi and very few formal  gatherings or gathering spots designed to facilitate the kind of connection and conversation that I heard people craving. If you are lucky enough to know people and get invited to the small, private parties, things are a little easier, but what about the majority of people who are not so well connected?

How do we integrate, meet, connect, converse and engage with others who are like minded, interested in the same things and then develop real relationships?

Chris Brogan wrote a spot on post ( of course) on his observations while he was in Austin. You can read it here. His quote…”Know what I saw more than anything else when I really took a moment to look around? Lonely people.” was spot on. I saw them everywhere too – yearning to connect, not wanting what the huge Super Parties had to offer and with no platform to empower them to do anything about it.

I thought about this… a lot. In fact, in one of my nap-induced fugue states, I began thinking about the challenges of navigating and engaging at a mega-event and how similar they are in many ways to navigating and engaging at a mega-church (think Rick Warren’s Saddleback Church in California). 

[And so you know how that connection was made in my sleepy brain, I had a conversation with the effervescent Rochelle Veturis the night before and she talked about her church, which happens to be Saddleback. See? I'm not as crazy as you think. Well, maybe I am but that is the subject of another post. ]

At any rate, here’s where my dreamy thoughts led me:

The challenges of a Mega Event and a Mega Church are actually quite similar.

Number 1:  A LOT of people are attracted to “the big idea” found in a single physical location.

Number 2:  A wide demographic of age, interests, personalities and desires are present in the audience.

Number 3:  The sheer logistics of helping thousands and thousands of diverse people get “fed” through relevant ideas, relevant conversations and relevant relationships is staggering.

I am certainly not saying that the entire burden of solving these challenges rests at the feet of the mega-event organizers. In fact, I would say that much of that weight must be carried by others who are willing to step in and fill this very real need.

Here are just a few ways that mega churches rise to the challenge and I believe there are lessons we can learn and apply as we find ways to put meaningful engagement high on the list of what actually happens at a mega event.

1) Very small (say eight to 10 people) groups gather around a core commonality – young singles, married no kids, married with kids, single again, etc.  This small group is where the most meaningful relationships are fostered. It becomes “home base”.

How this can be applied at a mega-event:

Volunteer leaders can pre-arrange dates, times and locations for non-star-power driven small group conversations. Of course keeping it to eight to ten people wouldn’t be possible but keeping it small and intimate could be. What would REALLY be awesome is if the rockstars took the time to participate in these small group conversations as actual participants. No fanfare, no entourage,  no big announcement. Just show up and contribute.

2) Hundreds of larger (say 75-100 people) groups gathered around a particular interest or topic, ie book discussion group, dad’s basketball group, professional women’s group, etc. An individual won’t connect with every single person in that room but they are incredibly likely to connect with three, four or five people in a meaningful way.

How this can be applied at a mega event:

Have “continuing the conversation” rooms set aside that have designated conversation themes. For example, at SXSWi, the themes might be “Getting heard in the crowded lifestyle space” or “How can the artists blogger actually get paid?” or “What wordpress plugins do you actually use?” – you get the idea. No facilitator or leader is present but when I walk into that room there are people there I can talk to.

Or

Have break out session after certain panels. Panels are not conversations. There are opportunities to ask questions of course but Q & A’s and conversation are very very different.

3) Offline and online channels connect members of the audience.

How this can be applied at a mega event:

Set up a site (official or otherwise) that allows  mini-groups to form prior to the event. These mini-groups can be based on geography, special interests or any other demographic so people have a chance to find their tribe and arrange to connect in real life once they arrive at the event.

Those are the three dream-state produced ideas that took hold in my napping brain. Are they perfect? No. Are there more, better ideas? Yes!

The trick is, I have to stop dreaming, talking and thinking about them and start putting feet under them. I may not have star power, but I have desire and I have the ability to fill some of that hunger for engagement I saw in Austin. Anyone with me?

As always, please make this post infinitly better by sharing your thoughts and ideas. That is always my favorite part. :-)

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  • Anonymous

    I didn’t go to SXSWi but I think you are on to something. I see the same problems at other trade shows I attend. I think Twitter is helping bring down barriers. In seconds you can search for trends to see where people are congregating. Unfortunately, in my industry, which is decorative ceiling fans and lighting, many are not plugged in on Twitter.

    • http://twitter.com/IAC_Heather Heather

      I’ve been a lot of conventions and trade shows too and there are always people on the sidelines wanting to get in, but just don’t know how or who to approach. Twitter is helping a lot, but like in your case, not all industries utilize it.

      Sarah – you have some great ideas here. Thanks for sharing them. :)

      • Anonymous

        I agree twitter makes it easier in some ways. But developing IRL connections don’t have to depend on twitter. In your industries, could you take the lead in setting up some opportunities for convo and engagement? I bet you can. :-)

  • http://ItStartsWith.Us Nate St. Pierre

    Some very good thoughts in here, Sarah – thanks.

    • Anonymous

      Glad you enjoyed it Nate!

  • Anonymous

    I am amazed by you over and over again Sarah. I really like this post –and not just because you gave me a kind shout out. I can’t believe the correlation you made. How brilliant. The ‘getting lost in the crowd’ syndrome is something very large bodies of congregants and conference attendees struggle with. At Saddleback, the encouragement to get in a small group is a weekly occurrence. Deep, meaningful relationships really do happen in those small groups. I agree with you that that type of connection would be well received at South by. Plus, it’s no surprise we learn better when we share and discuss the information we’ve consumed. I’m with you on this one. I am for sure in next year, and I support you making this a reality. BIG hug to you dear Sarah. And thank you for letting me catch a quick interview with you; it will make others smile. I just know it.

    • Anonymous

      Oh yay! With your energy and enthusiasm behind the movement, there is no way we can fail. You rock Rochelle – plain and simple. :-)

    • http://twitter.com/AlexMurashko Alex Murashko Jr

      Growing big, by growing small! ;)

  • http://twitter.com/J__Steele J Steele

    LOVE this! great thinking from your napping brain, what on earth can your waking brain accomplish??? Quick thoughts from one who’s been to Saddleback, not been to SXSW, big fan of Rochelle’s: we humans crave community and the big group is safe. It’s a good starting place. Small groups can be intimidating if we’re not ready to be vulnerable and transparent. I’ve found that the greater value comes in the small groups b/c that’s when we begin to expose and admit our insecurities and hang ups, which seems to foster trust and credibility, which deepens the relationship. It’s a great cycle. The cost is giving up my facade. The benefit is giving up my facade! Then I can be me, relax and realize that we’re all on the same journey and we can help each other discover life the way it was meant to be. Twitter has surprised me by fostering this. Now following you Sarah- great thoughts!

    • Anonymous

      Glad you enjoyed the post J! Because of the short term nature of mega events, the small groups I envision are less about vulnerability (which I totally love!) and more about the beginnings of real connection and engagement. Sort of a starting place if you will for relationships to grow after we all go home.

      I’m following you now too!!

  • nathanframpton

    I didn't go to SXSWi but I think you are on to something. I see the same problems at other trade shows I attend. I think Twitter is helping bring down barriers. In seconds you can search for trends to see where people are congregating. Unfortunately, in my industry, which is decorative ceiling fans and lighting, many are not plugged in on Twitter.

  • http://ItStartsWith.Us Nate St. Pierre

    Some very good thoughts in here, Sarah – thanks.

  • rochelleveturis

    I am amazed by you over and over again Sarah. I really like this post –and not just because you gave me a kind shout out. I can't believe the correlation you made. How brilliant. The 'getting lost in the crowd' syndrome is something very large bodies of congregants and conference attendees struggle with. At Saddleback, the encouragement to get in a small group is a weekly occurrence. Deep, meaningful relationships really do happen in those small groups. I agree with you that that type of connection would be well received at South by. Plus, it's no surprise we learn better when we share and discuss the information we've consumed. I'm with you on this one. I am for sure in next year, and I support you making this a reality. BIG hug to you dear Sarah. And thank you for letting me catch a quick interview with you; it will make others smile. I just know it.

  • Bobbi Spargo

    I’m with you. It’s nice to know that someone is noticing those who are stuck on the outer fringes, not knowing how to get into the crowd and connect. It doesn’t just happen for everyone, nor do all have the drive to make it happen. It would be great if event organizers could get beyond the hyper activity and find ways to make the event all inclusive with a few warmer, more intimate experiences.

    • Anonymous

      I agree Bobby – it would be really great if the organizers figured this out. At the same time, it’s their event, they can do whatever they want. It’s up to those of us who want different opportunities for engagement to step up and make them happen. And that is exactly what I am plotting to do at the next huge event I go to. :-)

  • http://frankdickinson.me/ Frank Dickinson

    Thanks Sarah for a thought provoking post. One of my goals this year is to attend an event/conference. While I wasn’t at SxSW, I watched from afar on Twitter and saw many folks struggling to connect. It seemed that in the vastness of the event – real connections – those one on one or small group connections – were few and far between.

    I like a party as much as the next American male, but does SxSW think that people can hold a conversation over loud music and rowdy drunks?

    It seemed that maybe the Bloggers Lounge could have been a place to converse, share, engage. But I read several times that people were unable to get a seat (Darren Rowse being one of them).

    I’m hoping that opportunities for connection will be more readily available at other events this year. I understand my part in making that happen.

    I’m with you, full on, to do whatever it takes to makes engagement possible.

    • Anonymous

      I love the people who are stepping up to say “count me in to help make this happen!”. I am adding your name to the team Frank – yay!!!

      • http://frankdickinson.me/ Frank Dickinson

        I’m in my friend. Go team!

  • http://twitter.com/J__Steele J Steele

    LOVE this! great thinking from your napping brain, what on earth can your waking brain accomplish??? Quick thoughts from one who's been to Saddleback, not been to SXSW, big fan of Rochelle's: we humans crave community and the big group is safe. It's a good starting place. Small groups can be intimidating if we're not ready to be vulnerable and transparent. I've found that the greater value comes in the small groups b/c that's when we begin to expose and admit our insecurities and hang ups, which seems to foster trust and credibility, which deepens the relationship. It's a great cycle. The cost is giving up my facade. The benefit is giving up my facade! Then I can be me, relax and realize that we're all on the same journey and we can help each other discover life the way it was meant to be. Twitter has surprised me by fostering this. Now following you Sarah- great thoughts!

  • http://twitter.com/IAC_Heather Heather

    I've been a lot of conventions and trade shows too and there are always people on the sidelines wanting to get in, but just don't know how or who to approach. Twitter is helping a lot, but like in your case, not all industries utilize it.

    Sarah – you have some great ideas here. Thanks for sharing them. :)

  • http://www.ginaparris.com GinaParris

    I must admit, when I was reading all the promo for that event, the big-ness of it did not make me want to go. I’ll probably go next year, simply to connect with people that already matter to me, but that would be a good move, to create meet n greet areas around common interests. If there’s one thing I can’t bear to think of, it is people feeling lonely in a crowd!

  • Bobbi Spargo

    I'm with you. It's nice to know that someone is noticing those who are stuck on the outer fringes, not knowing how to get into the crowd and connect. It doesn't just happen for everyone, nor do all have the drive to make it happen. It would be great if event organizers could get beyond the hyper activity and find ways to make the event all inclusive with a few warmer, more intimate experiences.

  • http://frankdickinson.me/ Frank Dickinson

    Thanks Sarah for a thought provoking post. One of my goals this year is to attend an event/conference. While I wasn't at SxSW, I watched from afar on Twitter and saw many folks struggling to connect. It seemed that in the vastness of the event – real connections – those one on one or small group connections – were few and far between.

    I like a party as much as the next American male, but does SxSW think that people can hold a conversation over loud music and rowdy drunks?

    It seemed that maybe the Bloggers Lounge could have been a place to converse, share, engage. But I read several times that people were unable to get a seat (Darren Rowse being one of them).

    I'm hoping that opportunities for connection will be more readily available at other events this year. I understand my part in making that happen.

    I'm with you, full on, to do whatever it takes to makes engagement possible.

  • sarahrobinson

    I agree twitter makes it easier in some ways. But developing IRL connections don't have to depend on twitter. In your industries, could you take the lead in setting up some opportunities for convo and engagement? I bet you can. :-)

  • sarahrobinson

    Glad you enjoyed it Nate!

  • sarahrobinson

    Oh yay! With your energy and enthusiasm behind the movement, there is no way we can fail. You rock Rochelle – plain and simple. :-)

  • sarahrobinson

    Glad you enjoyed the post J! Because of the short term nature of mega events, the small groups I envision are less about vulnerability (which I totally love!) and more about the beginnings of real connection and engagement. Sort of a starting place if you will for relationships to grow after we all go home.

    I'm following you now too!!

  • http://www.ginaparris.com GinaParris

    I must admit, when I was reading all the promo for that event, the big-ness of it did not make me want to go. I'll probably go next year, simply to connect with people that already matter to me, but that would be a good move, to create meet n greet areas around common interests. If there's one thing I can't bear to think of, it is people feeling lonely in a crowd!

  • sarahrobinson

    I agree Bobby – it would be really great if the organizers figured this out. At the same time, it's their event, they can do whatever they want. It's up to those of us who want different opportunities for engagement to step up and make them happen. And that is exactly what I am plotting to do at the next huge event I go to. :-)

  • sarahrobinson

    I love the people who are stepping up to say “count me in to help make this happen!”. I am adding your name to the team Frank – yay!!!

  • http://twitter.com/AlexMurashko Alex Murashko Jr

    Good job! — Alex, Social Media Ministry at Saddleback Church

  • Anonymous

    Brilliant post, Sarah! Great comparison of mega event to mega church.

    You have more star power than you realize and lots of feet among the tribe. Truly brilliant ideas abound here and I’d love to help out with the Team Hooligan Welcome Wagon or Hooligan Hospitality Suite (those just popped in my head). Tell me to stop at the swag bags.

  • Anonymous

    I love the idea of “meet & greet” areas Gina suggested…like “mini tweet-ups” w/ a commonality or a desire to know more. All of this being said, there are still folks that like to hang out on the fringe…it’s their nature. Getting them to contribute or join the conversations is challenging & FUN.

  • http://frankdickinson.me/ Frank Dickinson

    I'm in my friend. Go team!

  • Anonymous

    Gina…
    I love the idea of “meet & greet” areas…like “mini tweet-ups” w/ a commonality or a desire to know more. All of this being said, there are still folks that like to hang out on the fringe…it’s their nature. Getting them to contribute or join the conversations is challenging & FUN.

  • Anonymous

    Great post, Sarah….
    I had written many thoughts & observations …and promptly lost them all….bummer. I will be back to post again.

  • http://twitter.com/AlexMurashko Alex Murashko Jr

    Good job! — Alex, Social Media Ministry at Saddleback Church

  • http://twitter.com/AlexMurashko Alex Murashko Jr

    Growing big, by growing small! ;)

  • lipdesign

    Brilliant post, Sarah! Great comparison of mega event to mega church.

    You have more star power than you realize and lots of feet among the tribe. Truly brilliant ideas abound here and I'd love to help out with the Team Hooligan Welcome Wagon or Hooligan Hospitality Suite (those just popped in my head). Tell me to stop at the swag bags.

  • http://twitter.com/JoyFull_deb Deb Bruser

    I love the idea of “meet & greet” areas Gina suggested…like “mini tweet-ups” w/ a commonality or a desire to know more. All of this being said, there are still folks that like to hang out on the fringe…it's their nature. Getting them to contribute or join the conversations is challenging & FUN.

  • http://twitter.com/JoyFull_deb Deb Bruser

    Gina…
    I love the idea of “meet & greet” areas…like “mini tweet-ups” w/ a commonality or a desire to know more. All of this being said, there are still folks that like to hang out on the fringe…it's their nature. Getting them to contribute or join the conversations is challenging & FUN.

  • http://twitter.com/JoyFull_deb Deb Bruser

    Great post, Sarah….
    I had written many thoughts & observations …and promptly lost them all….bummer. I will be back to post again.

  • Anonymous

    Great perspective.

  • tcjohnstone

    Great perspective.

  • http://www.care2.com/causes/trailblazers/ Sue Anne Reed

    As I was reading your post, I kept thinking that something like speed dating needs to happen at an event like this. There needs to be something that facilitates more one-on-one discussions. Unless you’re an extrovert, most people have problems walking up to someone they don’t know and introducing themselves. It’s even harder when the whole “cool kids” issue comes into play. I had a great experience meeting Chris Brogan for the first time (this was also the night I met @elizabethpw and @thomasknoll), but it was only because the planned event had super low attendance and he was very accessible. I don’t know if the room had been packed, if I would have introduced myself and talked with him the way I did that night.

    You mention mega-churches. One of the reasons why there is so much fellowship among Mormons / LDS is because it’s assigned and that helps build the initial relationship that can grow into more.

  • sue_anne

    As I was reading your post, I kept thinking that something like speed dating needs to happen at an event like this. There needs to be something that facilitates more one-on-one discussions. Unless you're an extrovert, most people have problems walking up to someone they don't know and introducing themselves. It's even harder when the whole “cool kids” issue comes into play. I had a great experience meeting Chris Brogan for the first time (this was also the night I met @elizabethpw and @thomasknoll), but it was only because the planned event had super low attendance and he was very accessible. I don't know if the room had been packed, if I would have introduced myself and talked with him the way I did that night.

    You mention mega-churches. One of the reasons why there is so much fellowship among Mormons / LDS is because it's assigned and that helps build the initial relationship that can grow into more.

  • Ava Diamond (@feistywoman)

    Love this post, Sarah, even though I’m coming to the party a little late. One thing that aligns with your thinking is incorporating some Open Space Technology into some of the planning of the event. Although this has been around for many years, it’s suddenly become trendy with names like “unconference.” If anyone is not familiar with it, you might google it–it seems really in tune with what you’re thinking about. Harrison Owen really popularized the concept.

    And I love that you’re thinking about this. You’ve posted some great ideas!

    • Ava Diamond (@feistywoman)

      Just thought to tell you that @amysbryant has a lot of expertise in this stuff.

  • Ava Diamond (@feistywoman)

    Love this post, Sarah, even though I'm coming to the party a little late. One thing that aligns with your thinking is incorporating some Open Space Technology into some of the planning of the event. Although this has been around for many years, it's suddenly become trendy with names like “unconference.” If anyone is not familiar with it, you might google it–it seems really in tune with what you're thinking about. Harrison Owen really popularized the concept.

    And I love that you're thinking about this. You've posted some great ideas!

  • Ava Diamond (@feistywoman)

    Just thought to tell you that @amysbryant has a lot of expertise in this stuff.

  • Mati

    Very good points and ones that I know are being addressed by some event and meeting planners. I’ve been a part of the event industry for over 10 years in different capacities as well as an attendee and I think it comes down to a coordinated effort. The planners need to provide the opportunity, but I think the momentum needs to come from the masses. The unconference, speed dating are all great ways and I’m sure we can come up with many others.

    Sarah all of your ideas are a great and depending on the event all or some can be applied. #3 especially.
    Many events already provide official forums for pre-event discussions. Converting these “chat rooms” to real time would be a great way to bring groups with common interests together. Groups can be initiated by attendees with planners providing time, opportunity and basic support. For very large events the focus for planners tends to be on logistics, formal education and opportunity to network, but not ice breaking activities. It would be nice to see this broken down and incorporated more so attendees get the most out their attendance and really connect.

    The event industry is changing, but remember planners have only just begun to hear what people really want in real time. There is always the informal road to take but it would be great to see attendees and planners work together on an official platform.

    I would love to be a part of a continuing discussion.

  • Mati

    Very good points and ones that I know are being addressed by some event and meeting planners. I've been a part of the event industry for over 10 years in different capacities as well as an attendee and I think it comes down to a coordinated effort. The planners need to provide the opportunity, but I think the momentum needs to come from the masses. The unconference, speed dating are all great ways and I’m sure we can come up with many others.

    Sarah all of your ideas are a great and depending on the event all or some can be applied. #3 especially.
    Many events already provide official forums for pre-event discussions. Converting these “chat rooms” to real time would be a great way to bring groups with common interests together. Groups can be initiated by attendees with planners providing time, opportunity and basic support. For very large events the focus for planners tends to be on logistics, formal education and opportunity to network, but not ice breaking activities. It would be nice to see this broken down and incorporated more so attendees get the most out their attendance and really connect.

    The event industry is changing, but remember planners have only just begun to hear what people really want in real time. There is always the informal road to take but it would be great to see attendees and planners work together on an official platform.

    I would love to be a part of a continuing discussion.

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