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A Thanksgiving Gift For You

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I just finished reading Four Seasons: The Story of a Business Philosophy by Isadore Sharp, Founder, Chairman and CEO of Four Seasons Hotels and Resorts. It impacted me far more than I expected.

As a Thanksgiving gift to you – you have know idea how incredibly grateful I am for you, your energy, your enthusiasm and your friendship – I’m sharing the simple document that guides this incredible company. I hope it inspires you and the way you do business as much as it inspires me.

Happy Thanksgiving!

Love,

Sarah

FOUR SEASONS: OUR GOALS, OUR BELIEFS, OUR PRINCIPLES


Who We Are

We have chosen to specialise within the hospitality industry, by offering only experiences of exceptional quality. Our objective is to be recognised as the company that manages the finest hotels, resorts and residence clubs wherever we locate.

We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world’s premier luxury hospitality company.

What We Believe

Our greatest asset, and the key to our success, is our people.

We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

How We Behave

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.

How We Succeed

We succeed when every decision is based on a clear understanding of and belief in what we do and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company, and to offer long-term benefits to our hotel owners, our shareholders, our customers and our employees.

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